At TLG Estates, your trust is the foundation of everything we do. When you choose us to handle your property journey, you’re also trusting us with your personal information — and we take that responsibility very seriously.

This Privacy Policy explains in plain language how we collect, use, protect, and store your data. No hidden tricks, no confusing fine print — just transparency.

What Information We Collect

We only collect the information we truly need to provide you with a smooth, secure, and professional property service:

• Personal details: Your name, email, phone number, and contact address.

• Property-related details: Information about your property, property portfolio, or transaction history.

• Identification data: If required by law (for example anti–money laundering checks), we may request proof of ID such as passport or driving licence details.

• Technical data: When you use our website, we may collect information such as your IP address, browser type, and how you interact with our site.

How We Use Your Information

We respect your privacy — your data is never for sale. We only use your information to:

• Deliver the services you request (property sales, valuations, advice).

• Keep you updated with essential communications regarding your property.

• Comply with legal and regulatory requirements.

• Improve our services, website, and customer experience.

• With your consent, share relevant updates or marketing that may interest you.

Sharing Your Information

We never share your data for profit. However, we may need to share it with trusted third parties in limited cases, such as:

• Legal obligations: e.g. anti–money laundering or fraud prevention.

• Property transactions: e.g. sharing necessary details with solicitors, buyers, or sellers.

• Service providers: companies who help us run our website, systems, or communications (under strict agreements).

We always ensure your information is handled securely and only for the purposes agreed.

How Long We Keep Your Data

We don’t keep your information longer than necessary. Typical retention periods are:

• General enquiries: up to 12 months.

• Property transactions: up to 7 years (to meet legal requirements).

• Job applications: up to 3 years unless you join the team, in which case your data stays securely on file during your employment.

Once your data is no longer required, we delete it responsibly.

Your Rights

You are always in control of your data. Under data protection laws, you have the right to:

• Request a copy of your personal data.

• Ask us to correct or update inaccurate information.

• Ask us to delete your data when it’s no longer needed.

• Withdraw consent for marketing at any time.

• Complain if you feel your data has been mishandled (though we promise to work hard so it never comes to that).

How We Protect Your Data

We use a mix of technical safeguards, secure systems, and limited access controls to ensure your information stays safe from loss, theft, or misuse.

Think of it as a digital lockbox for your data .

Updates to This Policy

From time to time, we may update this Privacy Policy to reflect changes in the law or our business. Any updates will always be posted on this page, so you can stay informed.

At TLG Estates, your privacy isn’t just a policy — it’s a promise.