At TLG Estates, we are committed to providing the highest standards of service. However, we recognise that sometimes things may not go as expected. If this happens, we encourage you to raise your concerns so that we can address them promptly and fairly.
Complaints should be made in writing either by:
Email: info@tlgestates.com
Post: TLG Estates, [Insert Office Address]
Please mark all correspondence for the attention of the Director.
Acknowledgement: Your complaint will be acknowledged within 3 working days of receipt.
Investigation: We will carry out a full and impartial investigation.
Outcome: A written response detailing the outcome will be provided within 15 working days.
Should you remain unhappy after receiving our final response, you may refer the matter to the Property Redress Scheme (PRS) within 12 months for an independent review.
👉 Please note: The PRS will only review complaints made by consumers.
Start Your Journey
We make selling your property simple, fast, and stress-free. With zero fees and expert support, you can achieve the best results without hassle.
Compare listings
Compare